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Overview

The Freshdesk connector imports support tickets into Zelo. Track escalations, feature requests, and recurring customer issues from your Freshdesk queue.

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Synced Data

  • Support tickets and conversations
  • Ticket metadata (priority, status, tags, escalation status)
  • Customer and company information

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Prerequisites

  • A Freshdesk account with API access
  • Admin permissions in Freshdesk

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Setup

1

Navigate to Integrations

In the Zelo web app, go to Knowledge and find Freshdesk.
2

Enter API Credentials

In Freshdesk, go to your profile and copy your API key. Enter your Freshdesk domain and API key in Zelo.
3

Connect

Click Connect to authorize the integration.
4

Start Sync

Click Save to begin the initial import. New tickets will sync automatically.