Overview
The Freshdesk connector imports support tickets into Zelo. Track escalations, feature requests, and recurring customer issues from your Freshdesk queue.Synced Data
- Support tickets and conversations
- Ticket metadata (priority, status, tags, escalation status)
- Customer and company information
Prerequisites
- A Freshdesk account with API access
- Admin permissions in Freshdesk
Setup
1
Navigate to Integrations
In the Zelo web app, go to Knowledge and find Freshdesk.
2
Enter API Credentials
In Freshdesk, go to your profile and copy your API key. Enter your Freshdesk domain and API key in Zelo.
3
Connect
Click Connect to authorize the integration.
4
Start Sync
Click Save to begin the initial import. New tickets will sync automatically.