Overview
The Intercom connector pulls support conversations and customer messages into Zelo. Surface recurring issues, feature requests, and sentiment trends from your support interactions.Synced Data
- Customer conversations and messages
- Ticket metadata (tags, status, priority)
- Customer and company attributes
Prerequisites
- An Intercom account with API access
- Admin permissions in Intercom
Setup
1
Navigate to Integrations
In the Zelo web app, go to Knowledge and find Intercom.
2
Authorize Intercom
Click Connect and sign in with your Intercom credentials. Grant Zelo read access to your conversations.
3
Configure Sync
Choose which conversation types and date ranges to include.
4
Start Sync
Click Save to begin the initial import. New conversations will sync continuously.