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Overview

The Intercom connector pulls support conversations and customer messages into Zelo. Surface recurring issues, feature requests, and sentiment trends from your support interactions.

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Synced Data

  • Customer conversations and messages
  • Ticket metadata (tags, status, priority)
  • Customer and company attributes

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Prerequisites

  • An Intercom account with API access
  • Admin permissions in Intercom

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Setup

1

Navigate to Integrations

In the Zelo web app, go to Knowledge and find Intercom.
2

Authorize Intercom

Click Connect and sign in with your Intercom credentials. Grant Zelo read access to your conversations.
3

Configure Sync

Choose which conversation types and date ranges to include.
4

Start Sync

Click Save to begin the initial import. New conversations will sync continuously.