Overview
The Zendesk connector imports support tickets and customer interactions into Zelo. Identify trending issues, track feature requests, and understand customer sentiment across your support queue.Synced Data
- Support tickets and comments
- Ticket metadata (tags, priority, status, assignee)
- Customer and organization details
Prerequisites
- A Zendesk account with API access
- Admin permissions in Zendesk
Setup
1
Navigate to Integrations
In the Zelo web app, go to Knowledge and find Zendesk.
2
Authorize Zendesk
Click Connect and enter your Zendesk subdomain and credentials. Grant Zelo read access to your tickets.
3
Configure Sync
Select ticket filters and date ranges for the initial import.
4
Start Sync
Click Save to begin syncing. New tickets will be imported automatically.