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Overview

The Zendesk connector imports support tickets and customer interactions into Zelo. Identify trending issues, track feature requests, and understand customer sentiment across your support queue.

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Synced Data

  • Support tickets and comments
  • Ticket metadata (tags, priority, status, assignee)
  • Customer and organization details

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Prerequisites

  • A Zendesk account with API access
  • Admin permissions in Zendesk

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Setup

1

Navigate to Integrations

In the Zelo web app, go to Knowledge and find Zendesk.
2

Authorize Zendesk

Click Connect and enter your Zendesk subdomain and credentials. Grant Zelo read access to your tickets.
3

Configure Sync

Select ticket filters and date ranges for the initial import.
4

Start Sync

Click Save to begin syncing. New tickets will be imported automatically.