Skip to main content

​
Overview

The Zelo Slack Bot brings feedback insights directly into your workspace. Ask questions about customer feedback, get notified about trending issues, and share insights with your team — all without leaving Slack.

​
Supported Features

  • Ask questions — Query your feedback data in natural language directly from any channel or DM.
  • Insight notifications — Get alerts when new critical issues or trending topics emerge.
  • Source citations — Every answer includes links back to the original customer quotes and sources.
  • Works everywhere — Use Zelo in channels, threads, and direct messages.

​
Setup

1

Install the Slack App

Go to Knowledge in the Zelo web app and click Add to Slack. You’ll be redirected to Slack to authorize the app for your workspace.
2

Invite Zelo to a Channel

In Slack, invite the bot to any channel by typing /invite @Zelo or mentioning @Zelo in the channel.
3

Start Asking Questions

Mention @Zelo followed by your question. For example: @Zelo what are the top issues from support this week?
Try asking Zelo to summarize feedback from a specific source — e.g., @Zelo what are customers saying about pricing on sales calls?