> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hellozelo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Connect Zendesk to Zelo to sync support tickets and customer feedback

## Overview

The Zendesk connector imports support tickets and customer interactions into Zelo. Identify trending issues, track feature requests, and understand customer sentiment across your support queue.

## Synced Data

* Support tickets and comments
* Ticket metadata (tags, priority, status, assignee)
* Customer and organization details

## Prerequisites

* A Zendesk account with API access
* Admin permissions in Zendesk

## Setup

<Steps>
  <Step title="Navigate to Integrations">
    In the Zelo web app, go to **Knowledge** and find **Zendesk**.
  </Step>

  <Step title="Authorize Zendesk">
    Click **Connect** and enter your Zendesk subdomain and credentials. Grant Zelo read access to your tickets.
  </Step>

  <Step title="Configure Sync">
    Select ticket filters and date ranges for the initial import.
  </Step>

  <Step title="Start Sync">
    Click **Save** to begin syncing. New tickets will be imported automatically.
  </Step>
</Steps>