> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hellozelo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Connect Intercom to Zelo to sync support conversations and customer feedback

## Overview

The Intercom connector pulls support conversations and customer messages into Zelo. Surface recurring issues, feature requests, and sentiment trends from your support interactions.

## Synced Data

* Customer conversations and messages
* Ticket metadata (tags, status, priority)
* Customer and company attributes

## Prerequisites

* An Intercom account with API access
* Admin permissions in Intercom

## Setup

<Steps>
  <Step title="Navigate to Integrations">
    In the Zelo web app, go to **Knowledge** and find **Intercom**.
  </Step>

  <Step title="Authorize Intercom">
    Click **Connect** and sign in with your Intercom credentials. Grant Zelo read access to your conversations.
  </Step>

  <Step title="Configure Sync">
    Choose which conversation types and date ranges to include.
  </Step>

  <Step title="Start Sync">
    Click **Save** to begin the initial import. New conversations will sync continuously.
  </Step>
</Steps>