> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hellozelo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

> Connect Freshdesk to Zelo to sync support tickets and customer feedback

## Overview

The Freshdesk connector imports support tickets into Zelo. Track escalations, feature requests, and recurring customer issues from your Freshdesk queue.

## Synced Data

* Support tickets and conversations
* Ticket metadata (priority, status, tags, escalation status)
* Customer and company information

## Prerequisites

* A Freshdesk account with API access
* Admin permissions in Freshdesk

## Setup

<Steps>
  <Step title="Navigate to Integrations">
    In the Zelo web app, go to **Knowledge** and find **Freshdesk**.
  </Step>

  <Step title="Enter API Credentials">
    In Freshdesk, go to your profile and copy your API key. Enter your Freshdesk domain and API key in Zelo.
  </Step>

  <Step title="Connect">
    Click **Connect** to authorize the integration.
  </Step>

  <Step title="Start Sync">
    Click **Save** to begin the initial import. New tickets will sync automatically.
  </Step>
</Steps>