> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hellozelo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack Bot

> Access Zelo insights directly within Slack

## Overview

The Zelo Slack Bot brings feedback insights directly into your workspace. Ask questions about customer feedback, get notified about trending issues, and share insights with your team — all without leaving Slack.

## Supported Features

* **Ask questions** — Query your feedback data in natural language directly from any channel or DM.
* **Insight notifications** — Get alerts when new critical issues or trending topics emerge.
* **Source citations** — Every answer includes links back to the original customer quotes and sources.
* **Works everywhere** — Use Zelo in channels, threads, and direct messages.

## Setup

<Steps>
  <Step title="Install the Slack App">
    Go to **Knowledge** in the Zelo web app and click **Add to Slack**. You'll be redirected to Slack to authorize the app for your workspace.
  </Step>

  <Step title="Invite Zelo to a Channel">
    In Slack, invite the bot to any channel by typing `/invite @Zelo` or mentioning `@Zelo` in the channel.
  </Step>

  <Step title="Start Asking Questions">
    Mention `@Zelo` followed by your question. For example: `@Zelo what are the top issues from support this week?`
  </Step>
</Steps>

<Tip>
  Try asking Zelo to summarize feedback from a specific source — e.g., `@Zelo what are customers saying about pricing on sales calls?`
</Tip>